True or False: Technical issues on either the provider or insurance side can lead to delays in electronic prior authorizations (ePAs).

Technical issues on either the provider or insurance side can indeed result in delays in electronic prior authorizations (ePAs). Electronic prior authorizations rely heavily on technology for the submission, processing, and approval of requests. If there are system outages, software glitches, or other technical failures, it can prevent seamless communication between healthcare providers and insurance companies.

Additionally, if a provider's electronic health record (EHR) system is experiencing issues, they may be unable to initiate the prior authorization request. Conversely, if the insurance company's system is down, they may not receive or process the request in a timely manner. These potential disruptions highlight the importance of dependable technology infrastructure in achieving efficiency in healthcare processes.

Recognizing this reality is crucial as it underscores the need for both providers and insurance companies to maintain robust technical systems and have contingency plans to address any potential issues that may arise, ensuring that patient care is not hindered due to administrative delays.