If a claim is denied, what action can a Prior Authorization Specialist take?

Prepare for the Prior Authorization Certified Specialist Exam. Study with multiple choice questions, each with hints and explanations. Ace your exam with confidence!

In the context of prior authorization and claims processing, if a claim is denied, one of the most appropriate actions a Prior Authorization Specialist can take is to request a re-examination of the claim. This involves appealing the denial by providing additional information or clarification that may not have been included with the original submission.

Requesting a re-examination is a formal process that allows the specialist to address the specific reasons for denial, thereby increasing the chances of a favorable outcome. It demonstrates proactive engagement with the claims process and helps ensure that all relevant data is considered by the insurer.

The other options, while they may seem viable in different contexts, do not fit the standard procedure that a Prior Authorization Specialist should follow. Filing a lawsuit or seeking counsel from a lawyer is generally considered a last resort and would typically require extensive legal expertise. Re-submitting the claim without changes does not address the reasons for the denial and is unlikely to result in approval.

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